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Before Placing an Order I need to know...

Do I need to know how to make a website to have a website?
Do I need a computer to have a website?
Do I have to have a digital camera?
How do I send my material to Adextend?
I don't have a shop / business , can I sell online?
Do I have to register my domain name?
Does my site have to be hosted with AdExtend?
Do I have to have digital photos for posting on the web?
How can I tell how many people visit my website?
How should I arrange / configure my website?
It's only a hobby, do I need a website?
Can I have a website only for one week?
Can I keep my website "forever"?
Should I order a Website Package, or should I order single pages and services?
Do I need to explain to AdExtend EXACTLY what I want when ordering a website?
How do I explain to AdExtend EXACTLY what I want when ordering a website?
What kind of information / items can I include in my website?
Can I post a drawing / photo / recording / video on the website?
I have that script I want to include in my website, can I?
I used to have a website, Can I get it back online?

I already have an AdExtend website, but....

What's my AdExtend URL
What's my AdExtend E-mail address?
How do I use my AdExtend E-mail account?
Can I make changes to my website?
There is a mistake on my website, Can I correct it?
I'm getting no hits (visitors) on my website, why?
How do I increase traffic to my website?
I want to know who is visiting my website, can I?
Can I restrict access to my website?
How do I remove my website?
How do I stop my hosting / reporting subscription?
I don't need my website anymore, but I would like to keep a copy for my records. Can I?


I'd like to know more about...

What is a URL
What's "domain name"?
"AdExtend Domain" vs. registering a domain name
Where is my website located?
What's "website hosting"?
Hosting with AdExtend vs. Hosting elsewhere
What's "search engine submission"?
What's "search engine optimization"?
what is a visitors / hit counter?
What's "Traffic Report"?
What's "optimizing images"?

Do you have a Question which we haven't Answered? Ask Us!
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Before Placing an Order I need to know...

Do I need to know how to make a website to have a website?
No, you do not need to know how to make a website or how it works. This is what AdExtend is here for!
Just tell us what you need, send us your material and decide how much you are willing to invest. AdExtend will design, post and maintain your website for you.

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Do I need a computer to have a website?
No, you do not need a computer to have a website. You do not need any software or even a digital camera. AdExtend is equipped to perform all the tasks necessary to turn a few sketches on paper and picture prints into a fully functional website.
We have all it takes, so you do not have to.

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Do I have to have a digital camera?
No, you do not have to have a digital camera. You do not have to scan your pictures either. AdExtend will scan, retouch, resize and optimize your pictures for the web. Most of these services are included in our Packages. Enjoy!
Even better - if you are within our service area, AdExtend can send a photographer to take the picture you need. Call (866) 505-2550 for more information and to schedule an appointment.

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How do I send my material to Adextend?
You can send your material to us by mail to:
AdExtend
415 Laurel St. #550
San Diego, CA 92101
by fax (not recommended for pictures or other graphic elements)
Toll free (866) 505-2550
by E-mail (including pictures or any other material as attachments)
Order@AdExtend.com
Or have us pick it up if you are within our service area by appointment. To schedule please call (toll free) (866) 505-2550

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I don't have a shop / business , can I sell online?
AdExtend strongly recommends that the site owner research local and any other applicable laws, and comply with all legal, regulatory, licence and other requirements before engaging in any activity online. AdExtend can only provide website design based on the assumption that the site owner is in compliance with all applicable laws.
For business, hobby, one-time-sell or any other personal or commercial purpose, anyone can own and operate a website to advertise and sell. AdExtend can create a such a website for you, but will not offer legal or business advice.
It is the site owner's responsibility to comply with the law and applicable regulations.

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Do I have to register my domain name?
You may, if you wish, register a domain name through adExtend or any domain registrar. You would have to find a domain name which is not taken yet, and pay registration fee. If you already have a domain name registered to you, it can be used for the website Adextend designs. Website registration can take 48 hours or more to become effective. You can not use a domain name that is not registered to you! Registering a domain name could cost as little as $10, or as much as hundreds of dollars.
A domain name typically looks like: www.YourDomain.com
A simplified alternative is to use AdExtend's domains. AdExtend domain names do not need to be registered and become effective and operational immediately. AdExtend domain names are free of charge!
AdExtend domain names typically look like: AdExtend.com/YourDomain

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Does my site have to be hosted with AdExtend?
No, your site can be hosted by any website hosting service anywhere on the internet which allows uploading html, graphic and other files. The ability to use scripts would depends on the hosting server's capabilities. AdExtend will only need access to your account to (user name and password or any other information needed to upload the files and inquire the server's tech support about server capabilities and specifications)
Website hosting services usually require prepaid annual contracts.
Hosting with AdExtend is free for the first week, and can be purchased on a weekly or monthly basis, or by subscription, depending on your specific needs.

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Do I have to have digital photos for posting on the web?
Yes, only digital photos can be posted on the web. AdExtend can create those for you from hard copy photos. This service is included in all our Packages.

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How can I tell how many people visit my website?

You can have a hit (visit) or visitor counter installed on your website. It can be either visible or invisible. You can also purchase one-time or periodic traffic reports with a daily breakdown of visitors number or the number of pages loaded (visited).

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How should I arrange / configure my website?

Depending on the amount of material you would like to post, divide it , as much as possible, to clear cut categories and functions - each one on a separate page.
Your home page is usually an expanded business card with little text inviting visitors to click on links to other categories
Sales catalogues should be separate from history or testimonials.
You should consider a disclaimer page, Contact Us page, survey and questioner pages, Site Map (for larger sites), Thank you page for post payment, etc.
Confused? We can help
with advice or by doing all the hard work for you based on our knowledge and experience on the web.

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It's only a hobby, do I need a website?
A website is probably the most effective advertising and sales tool nowadays. It allows posting a lot of pictures and information in public view for much less than it costs to do so in the newspaper. While a paper ad may be much too expensive for a hobby, a website isn't, and it can turn your hobby into a profitable one!
If you wish to advertise better and pay less - yes, you do need a website, especially for a hobby!

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Can I have a website only for one week?
Yes, you can have a website for one week, one month or decided how long to keep it online as you go - if you host with Adextend.

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Can I keep my website "forever"?
Yes, you can keep your website hosted and active online "for as long as we both (Your need, and Adextend) shall live." A hosting subscription or an annual contract may be the best choice for you.

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Should I order a Website Package, or should I order single pages and services?
If your pictures are not scanned and optimized and if you do not have a thumbnail in the appropriate size. If you need an e-mail or you feel that your time is better spent doing things other than website configuration and design, then you should probably order one of our website packages.
If you like to get involved and have the hardware, software and knowledge required to prepare your files for the web, and you enjoy designing your website and picking the services you need, feel free to pick the pages and services that best suit your needs from our catalogues, or Contact Us for special orders.

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Do I need to explain to AdExtend EXACTLY what I want when ordering a website?
You can leave all the hard decisions to AdExtend, unless you have a set notion regarding the configuration and appearance of your website.
You ma be as explicit or general in your description as you wish, depending on your familiarity with website design options and procedures.
It is YOUR website. We want you to like it and we want it to work for you.
All the design decisions need to be made BEFORE the site is designed, either by the site owner or by adextend. After the site is designed and posted AdExtend will not be able to redesign the site unless a new order is placed.

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How do I explain to AdExtend EXACTLY what I want when ordering a website?
Contact Us by phone, fax, E-mail or mail with your requests. You may send us color description, sketches, samples or direct us to examples on the web of sites you like with explicit requests such as: I like the color combination, the background style, the configuration etc. AdExtend will strive to design your site to match your taste.
All the design decisions need to be made BEFORE the site is designed, either by the site owner or by adextend. After the site is designed and posted AdExtend will not be able to redesign the site unless a new order is placed.

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What kind of information / items can I include in my website?

Please refer to our File Formats page for information.

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Can I post a drawing / photo / recording / video on the website?
Yes !
Please refer to our File Formats page for information.

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I have that script I want to include in my website, can I?

Usually not.
Please refer to our File Formats page for more information.

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I used to have a website, Can I get it back online?
AdExtend maintains copies of websites designed by Adextend for up to 2 years. Reloading your AdExtend site will be possible from our records or from your copy of the website on CD, previously purchased from adextend.
Websites not previously designed by AdExtend will have to be sent to us on CD for reloading. If you do not have a copy of your website on a CD or your previous website designer refuses to forward the copy to AdExtend, your site will have to be designed again.

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I already have an AdExtend website, but....

What's my AdExtend URL
Your URL is your website address on the internet. After Placing an order with AdExtend Your URL was sent to you in an E-mail. You may contact AdExtend with your order number in order to verify that you have the correct URL.
Your AdExtend URL would typically look like this: AdExtend.com/'YourURL
The portion of your URL after the "/" sign is CASE SENSITIVE !!!

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What's my AdExtend E-mail address?
If you have purchased a package from AdExtend, your primary AdExtend E-mail address contains your URL before the "@" sign, and AdExtend.com after the "@" sign:
YourURL@AdExtend.com
Additional E-mail addresses are assigned upon purchase or in accordance with your package specifications.
Upon Order reception AdExtend assigns E-mail addresses as needed and informs the site owner of the user name(s) and password(s). Please refer to the order confirmation E-mail or contact us.

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How do I use my AdExtend E-mail account?
You can access your AdExtend E-mail account in two ways:
On the web (using your browser)
Go to: http://webmail.yvod.com
Enter your complete email address (example: blondie@adextend.com) in the User ID Field
Enter AdExtend in the password field – This is a temporary password and should be changed to a personalized one upon your first login.
Using your E-mail application
Log into your e-mail account on the web and change your password if you haven't done that already.
Go to the ‘accounts’ section of your E-mail application
Set a new POP account
Name your new account
Enter your complete e-mail address (example: blondie@adextend.com) in the User ID field
Enter your new password in the password field
Enter mail.adextend.com in the POP Server field and the SMTP Server field.
Some internet providers require that you enter the internet provider's information in the SMTP server. If you are having difficulties setting the outgoing mail server or sending E-mail using your AdExtend E-mail account please contact your internet provider for assistance.
Enjoy unlimited use of this e-mail account for the duration of your website hosting.

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Can I make changes to my website?
If your website is hosted on a third party server you may access your host's ftp server and make changes to your website. If your website is hosted by AdExtend you can not access the site and make changes. You may request AdExtend to make changes to your website.
A hosting subscription with AdExtend entitles you for a free website update and minor changes every 6 months.

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There is a mistake on my website, Can it be corrected?
During the first 24 hours (or one business day) after your site is posted you should review your site and inform AdExtend of any mistakes you find. Those will be corrected within 24 hours (or one business day).

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I'm getting no hits (visitors) on my website, why?
Most commonly the reason for 'no hits' is that the URL is misspelled in your paper ad or any other place you chose to advertise your website. Please note that the last portion of your URL is CASE SENSITIVE !!!
i.e., AdExtend.com/MyURL is not the same as AdExtend.com/myurl
Please verify the correct spelling and case of your URL and how it has been advertised.

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How do I increase traffic to my website?
Advertise!
Write your URL in your newspaper ad, on your newsletter, business card, flier, sign or poster and any other promotional material you use. List your website in any relevant classified service or directory off and online.
For further assistance and in-depth consultation regarding long term online advertising and E-commerce Contact AdExtend.

The following sites provide free listings:
San Diego County Business Directory
Business For Sale Listings - Free business listings and broker services.

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I want to know who is visiting my website, can I?
AdExtend, the counter which AdExtend installs (by site owners' request ) and the reports the counter service generates (and which AdExtend forwards to Site owners by owners' request) can not collect, save or display specific information regarding site visitors. The counter may be displayed with visitor or hit count, and the reports will only contain the number of page loads, unique, first time and returning visitors.
The use of different counters and report methods may be approved by AdExtend at our discretion.
Sites hosted by AdExtend can not be used for collection of personal information of site visitors.

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Can I restrict access to my website?
Your site may contain a section which requires visitors to log in with a password in order to access. Set up and visitors accounts / password maintenance will have to be done by AdExtend if the site is hosted by AdExtend. Contact AdExtend for more information and a quote.
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How do I remove my website?
Click here to access the site removal page.
Your site will be automatically removed at the end of your prepaid hosting period or within 24 hours (or a business day) of your removal request.
No portion or sum of the prepaid hosting period can be refunded upon early termination of a site.

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How do I stop my hosting / reporting subscription?
Click here to access the unsubscribe page.
Your site will normally be removed at the end of your prepaid hosting period. If you wish to have your site removed before of your prepaid hosting period click here to make such a request.
No portion or sum of the prepaid hosting period can be refunded upon early termination of a site.

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I don't need my website anymore, but I would like to keep a copy for my records. Can I?
Yes !!!
AdExtend retains copies of removed websites for up to 2 years. You can keep a copy of your own website for your records or for future use on a CD. The CD will include your HTML documents, images or media files, and any CSS or scripts included in your site. To order your Site on CD click here.

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I'd like to know more about...

What is a URL
A URL is the exact location (or address) of a file on the internet
A URL may look like like the following example:
http://www.adextend.com/blondie/index.html
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What's "domain name"?

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"AdExtend Domain" vs. registering a domain name
Assuming the domain name you are interested in is not already in use or held for sale, domain name registration requires recurring registration payment (from $8) and takes up to 48 hours to become effective. AdExtend can facilitate your registration, or you can do so with any registrar online.
A domain name looks like this: www.YourDomainName.com

AdExtend domains do not require registration, and are effective immediately. No payment is ever required for keeping an AdExtend domain name.
AdExtend domain name looks like this: www.AdExtend.com/YourDomainName

For all practical purposes, AdExtend Domain names function exactly like domain names.

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Where is my website located?
Your website is composed of HTML and all the other files linked to them. Your files are stored on a computer (server) which is permanently connected to the internet.
Your website can be stored and made accessible on the server used by Adextend, or on a hosting server of your choice.
In order for AdExtend to post, maintain or make any changes to your website, AdExtend would need to either host your site on the Adextend server or have full access to your hosting account with the third party server.

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What's "website hosting"?
The files composing your website have to be stored on an internet server and accessible online 24/7.
The fee for having your website stored and available on the internet through a hosting server is called "hosting fee." You may sign a short or long term hosting agreement with Adextend or a hosting service of your choice./>
In order for AdExtend to post, maintain or make any changes to your website, AdExtend would need to either host your site on the Adextend server or have full access to your hosting account with the third party server.
You can use any of the following combinations:
   * AdExtend Domain and AdExtend Hosting
   * A Domain name and AdExtend Hosting (forward hits through registrar to your AdExtend site)
   * A Domain name and hosting with third party hosting service (providing AdExtend with full access to your account)

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Hosting with AdExtend vs. Hosting elsewhere
Hosting with Adextend is an affordable and flexible solution suitable for any type or size websites, for any purpose.
You can purchase hosting time on a weekly, monthly or annual basis, or start a hosting subscription which can be terminated any time!

Hosting with a third party service usually require a minimum one year contract.

Different hosting services offer different accessibility levels for website developers. Some may even limit or eliminate completely server side scripting to support site operation. Some of the information AdExtend would need to have in order to design or maintain a website on a third party server is: Host name or domain name, FTP access information, Account access information, Server Customer support phone number, storage size and upload, scripting and all other capabilities and limitations of the hosting agreement.

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What's "search engine submission"?
In order for search engine to include your site in their search results, your site first needs to be listed in the search engine indexes. The search engine therefore needs to be aware of your site's location, content, keywords, name etc.
Search engines typically "crawl" the web (jump from link to link throughout the entire internet) and accumulate the information about each site they pass through. Some search engines allows website owners to 'invite' the search engine to go through their site, even if there are no links to the site anywhere else on the internet. This "invitation" is called "search engine submission"
It can take a search engine anywhere between 2 weeks to several months to respond to the submission, visit the site and include the site's information in their search results.
For more information regarding submissions and search engine optimization contact AdExtend or ... search the web!

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What's "search engine optimization"?
Search Engine Optimization means designing your site and writing your text so that search engines will be able to associate your site with the correct keywords and give your site a high priority place in their search results. Search the web, or contact AdExtend for more information.

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What is a visitors / hit counter?
A counter is a script or website element that counts the times your site is visited. Depending on the script, the counter display or reporting capacity of the script used, the site owner can gather information about website visits and visitors.
This basic E-commerce tool is essential in determining the effectiveness of your marketing and of your site's operation. It can be installed on one or all pages of your site, depending on your needs.
The counters and reports Adextend provides can only give the number of page loads or the number of unique, first time and repeat visitors to a site. The report can cover annual, monthly or weekly periods, giving a good indication regarding your site's popularity and effectiveness.

The use of third party counter and reporting services may be possible. Contact AdExtend for more information.
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What's "Traffic Report"?
Website Traffic Report contains information gathered each time the associated web page(s) were visited. Depending on the counter / reporting service the information may contain only number of visits, or specific visitor information including IP and location.
The counters and reports Adextend provides can only give the number of page loads or the number of unique, first time and repeat visitors to a site. The report can cover annual, monthly or weekly periods, giving a good indication regarding your site's popularity and effectiveness.

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What's "optimizing images"?
The digital representation of pictures - or graphic files (JPG, GIFF, TIFF files etc.) define the picture's size, resolution and colors in addition to containing the image itself. While screen resolution is relatively low (typically 72 dots per inch or dpi) digital pictures can be in much higher resolution, up to thousands of dpi! And while there are only 256 we- safe colors (those that should display similarly on all platforms and screens through the internet) there can be millions of different colors in a digital image.
Higher resolution and larger number of colors increase the graphic file size dramatically (for example - from 70KB to 100MB) and may cause the image to look worse on some computers or screen, slowing down the loading web page. It is therefore necessary to adjust image size, resolution and color palate to web standards.
If you lack the software, knowledge or time required to optimize your image, AdExtend can do that for you! This service is free with all our packages.

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